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Returns + Exchanges

MEADOWLARK WEBSTORE RETURNS

CHANGES TO YOUR ORDER

We must be contacted within 24hours of an online purchase if you wish to make changes to your order. Any changes made after this time period may incur a fee as our jewellers would have already started making your piece.

PLEASE NOTE

Meadowlark accepts returns for products purchased on the Meadowlark webstore only. If you purchased Meadowlark at a retail store or another website we can not arrange a return for you, you need to work with the store or website you originally purchased from and adhere to their policies.


EASY RETURNS & EXCHANGES

Please note that Meadowlark has a 7 day returns policy: Any items to be returned or exchanged must be shipped/postmarked within 7 days of delivery date. Please follow our instructions below if you wish to make a return:

  • Inform us of your intent to return by emailing customer services at online@meadowlark.co.nz
  • Place the items in the original box or any other solid cardboard box.
  • Complete the returns form and include inside the box - DOWNLOAD THE RETURNS FORM HERE.
  • Tape the box closed securely.
  • Ship with your chosen courier or postal company - we recommend using a trackable and insured method so that your carrier will refund you in the event of theft or loss during delivery. Please keep a record of your tracking number.
  • Send your package to: Meadowlark PO Box 78159, Auckland 1245, New Zealand

IMPORTANT INFORMATION
  • All exchanges are subject to availability.
  • There may be additional charges for postage on the new item.
  • Sale items are non exchangable and non refundable.
  • Make sure products are exactly as you received them - unworn and in original packaging.
  • All products must be returned in their own undamaged box or pouch as this is considered part of the product.
  • If you guess your ring size and the ring needs to be altered, you will incur an alteration fee. Please email us to request a free ring sizer if you are unsure of your size.
  • Pierced septum rings are not eligible for refunds or returns if the piercing hoop is not your correct fit. We are happy to customise or resize this hoop for a resize fee.
  • Any Rings outside our standard sizing of 5-9 (J-R1/2) are considered custom items and we will charge a resize fee if an exchange is required. Custom items are non refundable.
  • Unless the goods are damaged or defective or not as specified in your order, you are responsible for the cost of returning the goods.
  • If the goods were faulty or incorrect then the cost of return postage will be refunded to you.
  • Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods.

CUSTOM PIECES

We may be able to make your piece in a special stone or metal or plated on request - these are all considered custom items and are non exchangeable and non refundable.

Any Rings outside our standard sizing of 5-9 (J-R1/2), and pierced septums with altered hoops, are considered custom items and we will charge a resize fee if an exchange is required. Custom items are non refundable.

If you have further questions please contact us at online@meadowlark.co.nz alternatively, you can reach us by phone at +64 9 309 5774, Monday to Friday between 9am – 5pm, New Zealand Time.


REPAIRS

We will repair any manufacturing fault at no cost within 6 months of the purchase date. Proof of purchase is required.

Manufacturing faults do not include:

  • Chipped, cracked or broken gemstones.
  • Broken chains.
  • General wear and tear including rings that have bent out of shape or oxidised.
  • Plating that has worn off.

If you would like any of the above repairs made, we can assess the damage and will let you know the cost before proceeding. Any item that was purchased outside of the 6 month warranty period will be charged for repair/replacement.


REPLATING

Plating will wear off fairly quickly over time - To have your jewellery replated, please contact us for a quote.


SALE ITEMS

Sale items are non exchangeable and non refundable.

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